To resolve this issue all you need to do is email our support team and we will take care of the matter. 

Your agency's main contact with PlateSmart must request this. Please send an email into our support desk (support@platesmart.com) and we will provide a registration link to add new users.

There is no limit on how many users an agency can have on PlateSmart.

There are several reasons why a camera may appear down. It is best to send an email to support@platesmart.com and also include your local integrator so we can investigate further. Please include camera name and intersection as it appears on PlateSmart.

There are several reasons why there are black images appearing instead of plate images. It is best to send an email to support@platesmart.com and also include your local integrator so we can investigate further. Please include camera name and intersection name and also a screenshot of what you see on your computer.

The red connection error bar on the screen can be fixed by refreshing your page. After doing so, if it still appears, please reach out to support@platesmart.com with a screen shot of the error bar.

If a camera is blurry or angled incorrectly, please reach out to support@platesmart.com and also include your integrator as well. We will be able to further troubleshoot and determine if someone will need to visit the cameras physical location.

Your agency may add as many watchlists as needed. Your agency's main contact with PlateSmart must request this. Please send an email into our support desk (support@platesmart.com) and we will provide a registration link to add new users.

You must contact a user at your agency whom has full access to the watchlist to be added by them.

You need to subscribe to the watchlist to receive alerts. On the watchlist page, there is a rectangle on the upper right-hand side. This must be clicked and have a blue color to show that you are subscribed to receive alerts.

Right now, there is not a way to search vehicles without a plate in PlateSmart.

Your agency's main contact with PlateSmart must request this. Please send an email into our support desk (support@platesmart.com) and request which officer(s) and other parameters you may be looking for. We will pull together a report and email it over.

Please send an email into our support desk (support@platesmart.com) and request which cameras / intersections and other parameters you may be looking for. We will pull together a report and email it over.

SmartPSS is not affiliated with PlateSmart. Any SmartPSS request should be directed to your local integrators.